Sylvara.net is committed to providing customers with a seamless, hassle-free shopping experience. To ensure your order is delivered promptly and securely, we partner with multiple logistics companies, including UPS, FEDEX, and EMS.

1. Processing Time
   Upon confirmation of your payment, we will immediately begin production. Production typically takes 48 hours to complete. Once your order is ready for shipment, we will use DHL for delivery. The shipping process itself may take 7-14 business days.
2. Delivery Time
   We will strive to dispatch your order from the warehouse as quickly as possible. Once your order is shipped, we will send a shipping confirmation email to your email address.
3. Change of Delivery Address
   Changing your delivery address is free of charge before we provide you with a tracking number.
4. Order Tracking
   If you are registered on sylvara.net, you can track your order, shipping, and fee information in your account. If you have not registered on our website, you can track your order here using your order ID and email.
5. Order Cancellation
   If you wish to cancel your order before it is shipped, please contact us immediately. We will not charge any additional fees and will provide a full refund. Standard return policies will apply after the item has been shipped.
6. Shipping Details
   We offer free shipping and tax-exempt service for all orders.

Note:

• Processing Days: Processing days refer to the time it takes for the package to leave our warehouse.
• Shipping Days: Shipping days refer to the time it takes for the carrier to deliver the product to the customer. Actual delivery dates may vary due to factors such as shipping delays or weather conditions.

For any shipping issues, please email us at [email protected].