FAQ
Orders
Order processing typically takes 1 to 2 business days, Once your items are dispatched, you will receive a shipping confirmation email with tracking details. You can track your order through the “Check Order Status” link at the bottom of our website or by logging into your account. Please note that shipping times can vary depending on the destination country.
If the tracking number has not been updated, or if there has been no delivery change for approximately five days, please do not hesitate to contact our support team at [email protected] are here to help you resolve any issues with your order.
Our confirmation emails are automatically sent by our ordering system. If you do not receive a confirmation email within 12 hours of placing your order, despite the payment being charged from your credit card or PayPal account, please contact us immediately. We will verify your order in our system and resend the confirmation email, which will include your order number and details.
Possible Reasons for Non-Receipt of Confirmation Email:
Incorrect Email Address: If the email address entered during registration on our website is incorrect or seldom used, our confirmation email may not reach you. It is important to ensure that the email address provided is accurate and actively monitored.
Express Checkout Email Differences: If you used the express checkout option, the email address associated with your PayPal account was used. This email address may differ from your primary email. We recommend checking both email accounts for our confirmation email.
Email Filters: Some email systems may mistakenly classify our emails as junk or spam. Before contacting us, please check your junk or spam folder, as there is a significant possibility that our email was redirected there.
For any further assistance or to resolve issues with receiving emails, please reach out to us directly at [email protected]. We are committed to ensuring a smooth and transparent communication process.
Once your order is dispatched, LILYSILK automatically sends a shipping confirmation email. If you’ve verified that your order status is ‘shipped’ but haven’t received this email, please check the following:
Email Accuracy: Ensure your email address was entered correctly when placing the order.
Spam/Junk Folder: Sometimes, emails might be redirected here. Please check your spam or junk folder.
Email Filters: Check if your email settings or filters are blocking our emails.
If you still cannot find the shipping notification, please reach out to LILYSILK customer support at [email protected]. We aim to respond within 24 hours to resolve any issues promptly.
At SYLVARAa, we are dedicated to ensuring timely delivery of all orders. Please note the following timeframes for receiving your purchase:
Order Processing: Allow 1-2 business days for us to prepare your order for shipment.
Delivery time: Depending on the country, our delivery time will be within 12-14 days
The exact arrival time can vary based on your country. For more detailed shipping information, please visit our Shipping Information page.
If you encounter any issues tracking your order or if it has not arrived within the expected timeframe, do not hesitate to contact us at [email protected]. We are committed to responding within 24 hours to assist you.
To cancel an order, please contact us as soon as possible at [email protected] with the necessary order details. Email is our preferred method of communication to ensure your request is processed promptly.
Please note that once your order has been shipped and you receive a shipment notification via email, we will be unable to cancel the order. At this point, you can choose to either keep the item once it arrives or contact us for a return or exchange.
Standard Orders:
It typically takes 1-2 business days to process your order. The total delivery time is the sum of the processing time and the shipping time. For Transportation Policy, please refer to our Shipping Information page.
For any further inquiries, feel free to contact us. Remember, fabulous fashion is always worth the wait!
After the order ships out, you will receive a shipment email with the tracking number provided.
1.You can track your order status via Track Order Details: https://sylvara.net/orders-tracking/
2.If you fail to receive the email or you get the wrong tracking number, please contact us at [email protected], we will get back to you within 24 business hours generally.
On occasion, additional customs or import duties cannot be avoided. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact SYLVARA customer service by submitting a ticket or online chat.
If your order hasn’t been placed yet, you can change it directly in your shopping cart. After you submit the order if you want to modify /change it, such as change shipping address, change size or product, etc, please contact our Customer Care Team at [email protected] timely, we will get back to you within 24 business hours.
Products
Silk originated in China, approximately around 2700 BCE, when Leizu, the wife of the Yellow Emperor, began sericulture. The silk production technique was initially kept a closely guarded secret and later spread through the Silk Road to Central Asia, India, Persia, and eventually Europe.
Mulberry silk is produced by silkworms fed exclusively on mulberry leaves, resulting in a high-quality, smooth, and lustrous fabric. It is known for its softness, breathability, and hypoallergenic properties, making it ideal for bedding and clothing.
You can identify mulberry silk by its smooth texture, natural sheen, and slight elasticity. A burn test can help: mulberry silk burns with a smell like burning hair and leaves a fine, powdery ash. Additionally, look for a certification label or consult a professional for authenticity.
Sylvara silk is dyed using eco-friendly, natural dyes derived from plants and minerals, ensuring vibrant colors and sustainability. The process involves pre-washing the silk, applying the dye at controlled temperatures, and setting it with steam or heat for long-lasting results.
Sylvara silk products are dyed with vegetable dyes and use active printing and dyeing techniques, designed to never fade or shrink. The high-quality 100% mulberry silk and meticulous craftsmanship ensure long-lasting color and durability, though proper care is recommended to maintain their appearance.
Sylvara silk products are made from 100% pure natural mulberry silk, grown in a pollution-free environment, promoting sustainability. The company emphasizes eco-friendly practices, using natural materials and minimizing environmental impact, though specific processes may vary.
Sylvara silk products stand out due to their use of 100% natural mulberry silk, grown in pollution-free environments, offering superior softness, breathability, and durability. Sylvara emphasizes eco-friendly practices and high-grade customization, with a focus on luxurious designs inspired by nature. Unlike some shops that may use lower-grade silk or synthetic blends, Sylvara ensures no chemical bleaching or fluorescent brighteners, providing healthier and longer-lasting products. Customer service and a 90-day return policy also distinguish Sylvara from competitors.
Silk is composed of protein fibers, and has excellent biocompatibility with the human and has a smooth surface, the friction coefficient of stimulus to the human body is the lowest in all kinds of fiber.
Therefore, when our skin encounters soft and smooth silk, it can take care of every inch of skin safely by its unique soft texture, according to the curve of the human body.
Sylvara silk pillowcase is made of 100% Pure Natural Mulberry Silk. Silk protein is a poor conductor of electricity, so it does not produce static electricity. And it also won’t gather dust caused by. It can be clean all the time, it can also effectively keep the hair style not disorder at the same time.
Sylvara silk pillowcase is made of 100% Pure Natural Mulberry Silk. Silk protein is a poor conductor of electricity, so it does not produce static electricity. And it also won’t gather dust caused by. It can be clean all the time, it can also effectively keep the hair style not disorder at the same time.
Silk contains lysine, leucine, etc can accelerate the metabolism of skin surface lipid membrane, enhance skin elasticity, improve blood circulation, such as threonine, serine, prevent dry skin wrinkles, delay skin aging.
Manual silk involves hand-stripping double silk cocoons, preserving silk’s original properties with minimal damage, offering a service life of over 20 years and excellent heat preservation. Machine manufacturing silk uses high-quality single cocoons, including double and macular cocoons, produced quickly with machines, resulting in a service life of 10-15 years and some damage to silk and proteins.
Cocoon silk refers to the natural silk fiber produced by silkworms, primarily from mulberry leaves, spun into cocoons. Sylvara uses 100% natural mulberry silk cocoons, hand-processed to preserve their softness, breathability, and durability, ideal for high-quality bedding and sleepwear.
Mulberry silk, a natural fiber made of animal proteins, has a very weak natural silkworm chrysalis scent that is not irritating. A pungent smell indicates a quality issue, possibly due to chemical additives during degumming. The smell can be removed by airing the silk in the sun, preferably with a dark sheet covering it to protect the fabric.